Patient Safety Protocol Regarding Coronavirus Disease (COVID-19)

Safety Protocol

Updated 5/26/2020 9:00AM

Firstly, we want to say we sincerely hope you, your friends, and family are healthy during these potentially stressful times.
We want to reassure you that we will be open for regular hours to see new, established and shot patients. We are also seeing sick allergy patients after screening them carefully for possible COVID-19 symptoms or exposures.

During this time, we ask that you keep your appointments. If you cannot, please let us know in advance so we can reschedule you and have our team help other patients. We will continue to offer new and established patients same-day or next-day appointments.

We are available to get you better and keep you well during the allergy season. Don't let your allergies or asthma get you sick during this time of year and be more susceptible to other infections or have more severe symptoms. Many people are suffering from allergies, sinus problems, coughing, wheezing and asthma this time of year.

Our practice is one of the safest places for asthma and other allergy patients to be seen, as opposed to urgent care or emergency rooms.

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As an additional safety protocol, we are carefully screening patients before they come in, and at time of arrival, to ensure they do not have a fever, any symptoms of COVID-19, recent relevant travel history, or exposure to any who has traveled or been exposed to possible COVID-19. Patients with scheduled appointments will be screened over the phone and at the time of arrival. Shot patients will be screened at arrival.

Our offices are always cleaned using the CDC recommendations. During this time, we have increased cleaning in all areas of our offices. To ensure the safety of our patients and staff, we have implemented additional measures and features:

ADDITIONAL PRECAUTION MEASURES WE ARE TAKING
  • Patients and guests will be screened at the door. We will not allow any patients or family members in the waiting room with a temperature of 100° or above
  • Additional sanitizing of the exam rooms (exam table, door handles, equipment, surfaces) and common areas as recommend by the CDC
  • Removing items from the waiting room that could carry the virus
  • We ask that only one essential guest come with the patient (parent/guardian/caregiver)
  • Limiting/Spacing seating in the waiting room to keep patients 6 feet apart
  • Allowing patients to wait in their car and be called on their cell phone when it is time to come in
  • We are asking that our patients utilize our push to mobile and pre-check to avoid the use of pens. With this feature, the check in process of your visit is virtually touch free. You can check in and pay your balance/copay without ever having to touch a pen
  • We are not testing for the flu or COVID-19

Understanding Common Symptoms

Coronavirus is on the minds of everyone right now. Adding layers of unease to the seasonal annoyance, especially in areas such as Atlanta, where pollen counts are already at moderate to high levels. However, it is possible you may be experiencing your typical allergy symptoms and should be seen by our office. One of the hallmarks of the coronavirus is an acute onset of fever, shortness of breath, and coughing. If you have a fever of any type, or are concerned and think you may be infected with it, please contact your primary care provider or go to the nearest emergency room.

For more information on the coronavirus or common allergy symptoms, please contact us at (770) 285-5200.

Differentiating the Symptoms

With the spring season around the corner and the coronavirus in the mix, it could get a little confusing trying to determine what your condition could be. If you have access to a thermometer check your temperature, as typical allergies do not include fever symptoms. While allergy patients can get infected with coronavirus, if you are experiencing typical allergy symptoms as you have in the past without a fever, you probably have seasonal allergies and need to be seen by one of our board-certified specialists to get relief.

The most common symptoms of both allergies and coronavirus include:

Preventing Coronavirus

Everyone should start with proper hygiene, including washing your hands regularly with soap and water for at least 20 seconds. Try to avoid touching your mouth and avoid contact with anyone who might be infected. Please note that any guidance and health advice can change as the situation develops, so keep in contact with your local health department and physician for tailored recommendations.


For the most up-to-date information on COVID-19 coronavirus, please visit: Centers for Disease Control & Prevention (CDC) www.CDC.gov​​​​​​ or World Health Organization (WHO) www.WHO.int

To speak with one of our board certified specialistsat the Center for Allergy and Asthma of Georgia, call us at (770) 285-5200 today.

Atlanta's Pollen Count

July 04, 2020

  • Tree - Low
  • Weed - Low
  • Grass - Moderate

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